Privacy Policy

Information we collect

Identity and contact details, date of birth, government identifiers used for verification, transaction and betting history, device and usage data, and any correspondence you send us.

Why we collect it

To open and operate your account, verify your identity and age, comply with AML/CTF and racing-integrity obligations, process payments, detect fraud, provide support, and meet legal and regulatory requirements.

Identity verification

Under the AML/CTF Act 2006 (Cth) we must verify your identity. We may use document checks and accredited electronic verification services. We do not use this data for marketing without your consent.

Disclosure

We disclose personal information to identity-verification providers, payment processors, regulators (including the Northern Territory Racing and Wagering Commission (NTRWC) and AUSTRAC), racing-control bodies for integrity purposes, and law-enforcement where required by law. We do not sell your personal information.

Security & retention

We hold information under reasonable security safeguards and retain it for the period required by law (including seven years for transaction records under the AML/CTF Rules), after which it is securely destroyed or de-identified.

Your rights

You may request access to, or correction of, the personal information we hold about you by emailing support@knucklebet.co. We will respond within a reasonable period and, where we cannot give access or make a correction, we will explain why. There is no fee to make a request; we may charge a reasonable cost for providing access to substantial records.

Overseas disclosure

Some of our service providers — for example identity-verification, payment, hosting and analytics providers — may store or process personal information outside Australia, including in the United States and the European Union. Where we disclose information overseas we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

Direct marketing

We only send marketing where permitted. You can opt out at any time from your account or via the unsubscribe link in any message. Registering with BetStop removes you from all licensed provider marketing.

Making a privacy complaint

If you believe we have mishandled your personal information, email support@knucklebet.co with the details. We will acknowledge within 2 business days and respond within 30 days. If you are not satisfied with our response you may complain to the Office of the Australian Information Commissioner — oaic.gov.au, 1300 363 992.